Service Charter

The Service Charter is an important and valuable tool for strengthening engagement with travellers and improving the quality of the services provided.

Fundamental principles
In providing its services, Autostrade Alto Adriatico is committed to upholding the following core principles:

Equality and impartiality
Autostrade Alto Adriatico ensures equal treatment for all users, regardless of nationality, gender, language, religion or political beliefs.

Continuity
Autostrade Alto Adriatico is committed to maintaining the functionality of the motorway infrastructure operated under concession through timely maintenance and repair interventions, except in absolutely exceptional and unforeseeable circumstances. During the construction of the major infrastructure works planned for the coming years, the Company is committed to minimising inconvenience for users by enhancing information and assistance services wherever technically possible and through the most appropriate means.

Participation, courtesy and assistance
Meeting users’ needs is Autostrade Alto Adriatico’s primary objective. To this end, the Company encourages participation by collecting suggestions, reports and proposals aimed at improving motorway services.
Autostrade Alto Adriatico ensures the availability and accessibility of information on the services offered, and regularly assesses their quality while gathering customer feedback.

Efficiency and effectiveness
Autostrade Alto Adriatico delivers the activities covered by the concession efficiently—meaning diligently—and effectively, pursuing the goal of offering users the highest possible quality of service.
The Company is also committed to maintaining and improving the efficiency and effectiveness of the services provided, adopting the most suitable technological and organisational solutions, in line with the resources available.

Protection of confidentiality
Autostrade Alto Adriatico is committed to ensuring the confidentiality of its users.
Users have the right to be informed—clearly and in plain language—about how their personal data are processed, and to provide consent that is free, specific and revocable, in relation to the various possible uses of their data, including by authorised third parties.

Last update: Thursday 26 March 2026